Terms & Conditions

Please read these terms carefully before booking sessions or signing up to a coaching programme. By paying for any service offered by Lift and Live you confirm that you have read, understood, and agreed to these terms.

01About us

DJEC Management Consulting Ltd, trading as Lift and Live ("we", "us", "our") is a limited company registered in England and Wales.

• Company number: 16786912
• Registered office: 41 Kingfield Road, Ealing, London, W5 1LD
• Trading address: 41 Kingfield Road, Ealing, London, W5 1LD
• Contact email: hello@liftandlive.uk
• ICO registration number: ZC116969

02Definitions

Client / you: the individual purchasing services from us.

Services: personal training sessions, online coaching programmes, and nutrition guidance as described in section 3.

Programme: a structured period of online coaching, typically delivered through a coaching app or shared documents.

Session: a single in-person personal training session or scheduled video call.

Materials: any written plans, videos, recipes, recordings, guides, or other content we provide to you.

03Our services

We offer the following services. The specific service you have purchased, its inclusions, and its price will be confirmed in writing before payment.

3.1 In-person personal training

• One-to-one or small-group training sessions at an agreed location.
• Each session is typically 45 or 60 minutes unless otherwise agreed.
• Sold individually or in pre-paid blocks (e.g. six or twelve sessions).

3.2 Online coaching

• Remote programming delivered through a coaching app, document, or video call.
• Typical inclusions: an individualised training programme, periodic check-ins, and message-based support during stated hours.
• Sold as a rolling monthly subscription or as a fixed-length block (e.g. 12 weeks).
• Specific deliverables (number of check-ins, response times, etc.) will be set out in your welcome email.

3.3 Nutrition guidance (add-on)

Nutrition guidance is offered as an optional add-on to either of the above services. It is general, educational, and intended for healthy adults.

04Eligibility and health screening

• You confirm that you are aged 18 or over.
• Before starting any service involving exercise or nutrition, you must complete our Physical Activity Readiness Questionnaire (PAR-Q) honestly and in full.
• You agree to disclose any medical condition, injury, medication, or pregnancy that could be relevant to your training or nutrition, both at the start of the relationship and on an ongoing basis if anything changes.
• Where the PAR-Q or your disclosures indicate it, we may require written clearance from your GP or another qualified medical professional before we begin or continue working with you. We may refuse or pause services until that clearance is provided.

05Medical disclaimer and assumption of risk

Exercise and changes to nutrition carry inherent risks. You acknowledge and accept the following:

• We are not medical practitioners. Nothing we say or provide constitutes medical advice, diagnosis, or treatment.
• You participate in all training, exercise, and nutrition activities at your own risk.
• You should stop exercising immediately and seek medical attention if you experience pain, dizziness, shortness of breath beyond normal exertion, or any other warning sign.
• You are responsible for warming up and cooling down appropriately, for using safe technique, and for working within your own capacity.
• It is your responsibility to keep us informed of any changes to your health, medication, or circumstances that could affect your training.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. (See section 12.)

06Fees and payment

6.1 In-person sessions and pre-paid blocks

• Sessions must be paid for in advance, either individually or as a block, before the first session in that block takes place.
• Pre-paid blocks are valid from the date of the first session in the block until the end of the agreed time period sold in the package. Sessions not used within that period are forfeited unless we agree an extension in writing.
• Pre-paid blocks are non-transferable to other individuals without our written consent.

6.2 Online coaching subscriptions

• Monthly subscriptions are billed in advance and renew automatically on the same date each month.
• You can cancel a subscription at any time by giving written notice (see section 7).
• We reserve the right to change subscription prices on 30 days' written notice. Existing clients will be given the option to cancel before any increase takes effect.

6.3 Late or failed payment

• If a payment fails, we will contact you to arrange payment within 7 days.
• We may suspend services (including access to coaching apps and materials) while payment is outstanding.
• Persistent non-payment may result in termination of services under section 13.

07Cancellation and refunds

7.1 Statutory 14-day cooling-off period (online sales)

If you purchase a service from us at a distance (online, by phone, or by email) you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of entering the contract, without giving a reason.

• To cancel within the 14-day period, email us at payments@liftandlive.uk stating clearly that you wish to cancel.
• If you have asked us to begin providing services within the 14-day period, you agree that you may be charged for services already provided up to the point you cancel.
• If we have fully performed a service within the 14-day period with your express agreement, you will lose your right to cancel.

7.2 Cancelling individual in-person sessions

• If you cancel a booked session with more than 24 hours' notice, we will reschedule at no charge.
• If you cancel with less than 24 hours' notice, or do not attend, the session is forfeited and is not refundable.
• If we cancel a session, we will reschedule it or, if no mutually convenient time can be found, refund the session.

7.3 Cancelling an online coaching subscription

• You may cancel an online coaching subscription at any time by giving written notice before your next billing date.
• Cancellations take effect at the end of the current paid month. You will retain access to services until that date. We do not provide pro-rata refunds for partial months.

7.4 Cancelling a fixed-term coaching block

• Fixed-term blocks (e.g. a paid-up-front 12-week programme) are non-refundable once started, except where the statutory cooling-off period in 7.1 applies, or where we have materially failed to deliver the agreed service.
• If you wish to pause a fixed-term block due to illness, injury, or other serious circumstance, contact us and we will consider this in good faith on a case-by-case basis.

08Your responsibilities

• Provide honest, complete, and up-to-date information about your health, lifestyle, and circumstances.
• Follow the programme as written, or speak to us before deviating from it.
• Attend sessions on time, ready to train, and appropriately dressed.
• Treat us, any third-party venue staff, and other clients with respect.
• Use the materials we provide only for your own personal use, and not share, resell, or redistribute them.

09Results

We coach in good faith and apply evidence-informed methods, but we cannot and do not guarantee any specific outcome (such as a particular amount of weight loss, muscle gain, or performance improvement).

Results depend on many factors outside our control, including but not limited to your adherence to the programme, genetics, sleep, stress, illness, medication, and other lifestyle factors.

10Communication

• Our normal email and messaging contact hours are Monday to Friday, 8am to 6pm. For 1-to-1 sessions these are bookable through the application.
• We aim to respond to client messages within one working day during contact hours. We are not contactable outside those hours and do not guarantee responses on weekends or UK public holidays.
• In a medical emergency, contact 999 or your GP. Do not use our messaging channels for urgent medical matters.

11Intellectual property

• All training programmes, nutrition guides, written content, videos, branding (including the Lift and Live name and marks), and other materials we provide remain our intellectual property.
• You receive a personal, non-exclusive, non-transferable licence to use the materials for your own training and nutrition, for as long as you are an active client.
• You may not copy, reproduce, resell, distribute, publish, or share the materials with any third party without our prior written consent.

12Limitation of liability

Nothing in these terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under English law.

Subject to the paragraph above:

• We will not be liable for any loss or damage that is not foreseeable, that you suffer as an indirect or consequential result of our services, or that results from your failure to follow our reasonable instructions or to disclose relevant health information.
• Our total liability to you for any claim arising under or in connection with these terms is limited to the total fees you have paid to us in the 12 months immediately before the event giving rise to the claim.
• We are not liable for outages, errors, or interruptions in any third-party coaching app, payment processor, video-calling platform, or other service we use to deliver our services to you.

13Termination

• Either of us may end the relationship at any time by giving written notice in line with the cancellation terms in section 7.
• We may suspend or terminate services immediately if you breach these terms in a material way, fail to pay, behave abusively, or if continuing to provide services would in our reasonable opinion be unsafe or inappropriate.
• On termination, any pre-paid services that have not been delivered will be refunded on a fair and proportionate basis, except where these terms expressly state otherwise (e.g. forfeited late cancellations under section 7.2).

14Photos, testimonials, and client content

• We will not use your photos, before/after images, testimonials, or other personal content for marketing or social media without your separate, explicit, written consent.
• You may withdraw that consent at any time by emailing us. We will stop using the content going forward, although we cannot always recall material already published (for example, posts that have been shared).

15Data protection

We handle your personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details of what we collect, why, and your rights are set out in our Privacy Policy.

16Changes to these terms

• We may update these terms from time to time. The version that applies to you is the version in force on the date you purchased your current service.
• For ongoing subscriptions, we will give you at least 30 days' notice of any material change. If you do not accept the change, you may cancel before it takes effect.

17Complaints

If you have a complaint, please contact us at help@liftandlive.uk in the first instance. We aim to acknowledge complaints within 3 working days and to respond substantively within 14 working days.

18General

• If any part of these terms is found to be unenforceable, the rest will remain in force.
• These terms are the entire agreement between us in relation to the services.
• We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights.
• You may not transfer your rights or obligations under these terms without our written consent.

19Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales.

End of terms.